FAQ

 

Q: How long will the portrait process take?

After deciding on a reference photo the drawing time for the portrait is between 3-4 weeks. Shipping time will be added on top of that based on location. Rush orders are available.

Q: How do I choose a good reference photo?

Use this guide to help determine what photo will work the best. I always recommend sending over 2-3 options so we can decide on the best photo together.

Q: What happens if I place an order and don’t have a sufficient reference photo?

I will work with you to look through the selection of photos you have to choose the best one. If none of the photos are sufficient I can’t guarantee the quality of the portrait, and therefore will not go through with the portrait. At that time you will be given a full refund if you have already paid.

Q: Do you draw pets other than dogs and cats?

Yes! It depends on the animal - send me an email at info@goodboyprints.com to discuss the possibilities before placing an order!

Q: How will I know when the portrait is going to be delivered?

Once the package is shipped, you will receive a tracking number where you will be able to see the status of your package

Q: Are there duties on the portrait shipments?

Duties on shipments will depend on package size, weight, retail value, and final destination. Duties are not the responsibility of Good Boy Prints.

Q: What happens if I’m not satisfied with the final portrait?

If you are not happy with the final portrait - please send an email to info@goodboyprints.com and we will come up with a solution to fix the situation!